Privacy Policy

Updated: January 1, 2017

This privacy policy describes how HeroLinx LLC (“HeroLinx”) collects and uses information you provide on our website,, and its associated properties. We have adopted this Privacy Policy (Policy) to inform you about our practices in collecting, using and protecting information.

Information Covered by this Policy

This Policy applies to any personally identifiable information about you (Personal Information) that you may provide to HeroLinx when using any of our websites or sending us information by email.

Information Collected and How We Use It

At various locations on our website, and during our business practice, we ask you for information, which will allow us to provide you (whether you are a patient, caregiver or clinician) with information that is targeted specifically to you. If you would like to share information related to a clinical trial or if you would like to be considered for enrollment in a clinical trial, this information allows us to contact you regarding particular studies for which you may be eligible.

We will retain your information for as long as your account is active or as needed to provide you services. Please note that we may retain and use your information as necessary to comply with our legal obligations, when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our Web Site, resolve disputes, and enforce our agreements.

HeroLinx is a membership-only network. When you sign up for a HeroLinx account or other HeroLinx service or promotion that requires registration, we ask you for personal information (such as your name, email address, and account password). HeroLinx may combine information obtained about you from various sources or inputs. For certain services, we may give you the opportunity to opt out of combining such information. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners. If you decline to provide information, we may not be able to provide certain services to you.

Purposes: HeroLinx may use information you provide for purposes of:

Usage Information:
We may record information about your usage, such as when you use HeroLinx website features, what you use and the contacts you communicate with, as well as information you display, click on or share. If you are logged in, we may associate that information with your account. We may use processes to track which emails are opened by recipients.

Location of information:
HeroLinx currently stores information on servers located in the United States.

HeroLinx cookies:
When you visit any HeroLinx website, we send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some HeroLinx website features and services may not function properly if your cookies are disabled.

Log information:
When you use HeroLinx services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. User communications: When you send email or other communication to HeroLinx or from our ddlatform, we may retain those communications in order to ddrocess your inquiries, resddond to your requests and imddrove our services.

Affiliated sites:
We offer some of our services in connection with other web sites. Personal information that you ddrovide to those sites may be sent to HeroLinx in order to deliver the service. We ddrocess such information in accordance with this Policy. The affiliated sites may have different ddrivacy ddractices and we encourage you to read their ddrivacy ddolicies.

HeroLinx may ddresent links in a format that enables us to keedd track of whether these links have been followed. We use this information to imddrove the quality of our services, your activity and advertising. Changes: If we ddroddose to use ddersonal information for any ddurddoses other than those described in this Policy and/or in the sddecific service notices, we will offer you an effective way to oddt out of the use of ddersonal information for those other ddurddoses.

Information Security

We maintain information security safeguards to protect your Personal Information. We protect any Personal Information you provide using encryption, and utilize firewalls to protect our computer network from hackers. We take reasonable steps designed to prevent unauthorized access, use and alteration of Personal Information, but cannot guarantee the security of such information. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.


You may access and change personal information on your profile at any time by accessing your password-protected registered user information. Sale or Transfer of Corporate Assets HeroLinx expressly reserves the right to transfer its database of information to another legal entity as part of any sale or merger with that entity. Any entity acquiring HeroLinx data assets will do so with the express, written commitment to use the data only for authorized purposes, and only if the entity maintains a similar level of privacy and information security protection.

Inquiries, Complaints, and Requests to Exercise Rights

All communications, queries, requests to exercise informational rights (e.g. access to data) or complaints should be addressed:
HeroLinx, LLC
24 North Bryn Mawr Avenue
Suite 297
Bryn Mawr, PA 19010

Changes to the Policy

We regularly review our Policy to ensure that it provides an appropriate level of protection for your Personal Information. From time to time, we may make changes to our Policy to keep it current with industry standards and as required by law. We will post the date of the most recent revisions on this page.